Dosbarthiad am ddim ar gael yn Ardal De Cymru - Abertawe - Castell-nedd - Port Talbot - Llanelli - Pontardawe - Gwyr - Gorseinon - Pontarddulais - Swmp bagiau am brisiau anghredadwy tra bod stociau'n para. Ar gyfer llosgwyr boncyffion, pyllau tân, tanau agored, gwersylla a mwy.

FFÔN: +44 (0)1792 946 421 neu E-BOST: RHODRI@HSWF.CO.UK

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Shipping Information

We are thrilled to offer a range of convenient and cost-effective shipping options for our valued customers. Whether you're local or based elsewhere in the UK, we've made sure to provide a solution that meets your needs. Find all the necessary details regarding our shipping policies and areas covered below.

Free Local Delivery

map of swansa post code areas

We are dedicated to serving our local community, which is why we provide Free Local Delivery on orders of 200kg or more of Kiln Dried Logs or Lumpwood Charcoal. This offer is applicable to the following postcodes:

  • SA1 to SA7
  • SA10 to SA15

Additionally, we're delighted to cover an extensive range of towns and cities within the local vicinity at no extra cost. The full list includes: Aberaeron, Ammanford, Boncath, Burry Port, Cardigan, Carmarthen, Clarbeston Road, Clynderwen, Crymych, Ferryside, Fishguard, Glogue, Goodwick, Haverfordwest, Kidwelly, Kilgetty, Lampeter, Llanarth, Llandeilo, Llandovery, Llandysul, Llanelli, Llanfyrnach, Llangadog, Llanwrda, Llanybydder, Milford Haven, Narberth, Neath, New Quay, Newcastle Emlyn, Newport, Pembroke, Pembroke Dock, Pencader, Port Talbot, Saundersfoot, Swansea, Tenby, Whitland and many more

For customers based in Swansea and immediate surrounding areas, rejoice! Your delivery comes at no additional charge. In other selected SA postcodes, shipping fees can vary, potentially reaching up to £9.99. Please don't hesitate to contact us for a precise quote.

Areas supporting free shipping extend to, but are not limited to: South Wales Area including Swansea, Neath, Port Talbot, Llanelli, and more.

UK Nationwide Shipping

For our customers who are a bit further afield, we haven't forgotten about you! We offer shipping throughout the United Kingdom for all products, including our bulk bags of kiln dried logs. Rates are determined based on the total weight of your order, outlined as follows:

  • 0kg - 20kg: £6.99
  • 21kg - 60kg: £20.99
  • 61kg - 90kg: £60
  • 90kg - 199kg: £60
  • 200kg and above: £80

Please expect an estimated delivery time of 2 to 4 business days once your order is placed.

Free Pick Up Option

For those in the vicinity or who'd prefer to collect their orders personally, we offer a Free Pick Up service. You can retrieve your bulk bag orders from our warehouse without any additional charge. Simply select the pick-up option during checkout or get in touch with us to arrange a suitable pick-up time.

Shipping FAQ

How are the local delivery areas determined for free shipping?

Free local delivery is currently offered to specific SA postcodes and selected towns and cities within proximity to our warehouse. These areas have been identified based on their distance and accessibility from our main distribution center to ensure efficient and timely delivery.

What if my postcode is not listed for free local delivery, but I am nearby?

If your postcode is not specifically listed under our free local delivery service but you believe you're in the vicinity, please contact us. We'll review your location and may be able to arrange a special delivery based on your proximity to our service areas.

Are there any surcharges for delivery during weekends or public holidays?

Our standard shipping rates apply for all days; however, deliveries during weekends or public holidays may require additional scheduling. Please reach out to us for more information on holiday or weekend deliveries and any potential additional costs.

Can I expedite my shipping for an earlier delivery?

Currently, we offer a standard delivery time of 2 to 4 business days. If you require expedited shipping, please contact us before placing your order. We will do our best to accommodate your request and inform you of any additional costs involved.

How is the weight of my order determined for shipping purposes?

The weight of your order is calculated based on the total weight of the products purchased. For bulk items like kiln dried logs or lumpwood charcoal, the weight is usually predetermined and should be listed along with the product details.

What happens if I am not home to receive my delivery?

If you are not available to receive your delivery, we request that you notify us in advance to arrange a secure location where your order can be placed. If no prior arrangement has been made, our delivery team will leave a notice for rescheduling, and additional re-delivery fees may apply.

Do you offer international shipping?

A: At the moment, we only ship within the United Kingdom. We do not currently provide international shipping. However, we are always exploring new possibilities, so please check back in the future or contact us for updates on any changes to our shipping policy.

Q: Are there any items that cannot be shipped nationally? All our products, including bulk bags of kiln dried logs, are available for national shipping. However, shipping rates will vary based on the weight and destination. Please review our shipping information or contact us for specific inquiries.

Can I change my delivery address after placing an order?

If you need to change your delivery address, please contact us as soon as possible. While we cannot guarantee address changes once an order is processed, we will make every effort to accommodate your request. Note that changes to your delivery address after the order has been processed may result in additional fees.

What is your policy on environmental sustainability in shipping?

We are committed to responsible practices and environmental sustainability. Our local delivery options help reduce our carbon footprint, and we constantly seek eco-friendly packaging and shipping methods. If you have further questions about our environmental practices, feel free to reach out.

Is it possible to track my order during shipping?

Yes, once your order is processed and dispatched, you will receive a confirmation email with a tracking number and link. You can use this information to track the real-time status of your delivery. If you have any trouble tracking your order, please contact us for assistance.

Are there any additional handling fees apart from shipping costs?

No, there are no hidden fees or additional handling charges. The shipping cost calculated at the time of checkout is comprehensive. Any variation in the fees, such as expedited shipping or special requests, will be communicated and confirmed with you prior to dispatching.

Do you have a return policy if I'm not satisfied with the product received?

Absolutely, we strive for 100% customer satisfaction. If you're not pleased with your order, please review our Return Policy for instructions and conditions on returns and refunds. It's important to note that return shipping costs may be the customer’s responsibility, depending on the reason for the return.

What measures are taken to ensure the quality of products during transit?

A: We take utmost care to ensure your order is properly packaged and secured to maintain its quality while in transit. Our products are shipped in robust and secure packaging to prevent any damage or deterioration from the elements.

How are shipping costs calculated for remote areas within the UK?

Shipping to remote areas may attract additional charges due to the extra distance and effort required for delivery. Please enter your postcode during checkout to get a precise shipping estimate, or contact us for more information.

Can I combine multiple orders into one shipment?

We attempt to accommodate such requests. If you've placed multiple orders and wish to consolidate them into a single shipment, please contact us immediately. We can arrange this if your orders are still being processed, potentially leading to savings on shipping costs.

Is there an option for gift wrapping or personalized messages if the order is a gift?

Currently, we don't offer a gift-wrapping service. However, you can include a personalized message with your order during the checkout process. Please ensure you include these details in the specified field or inform us via contact immediately after placing your order.

What steps do I take if my order is damaged upon arrival?

A: If your order arrives damaged, please contact us immediately. We kindly request that you take photos of the condition of the goods upon arrival and provide a detailed description. This information is crucial for us to assess the situation and take appropriate steps, such as a replacement or refund.

Do you offer any discounts on shipping for bulk or recurring orders?

We value our customers and often have special promotions. For large or recurring orders, please contact us directly to discuss potential discounts or bespoke shipping arrangements.

How will I know when my order is ready for pickup if I choose the Free Pick Up option?

When your order is ready for collection, we'll notify you via email or phone. Please ensure your contact information is correct at the time of placing your order. We'll hold your order at our pickup location for a specified period, during which you must arrange to collect your purchase.

Need Help?

We understand that shipping can sometimes be a complex affair. That's why we're here to help. If you have any inquiries regarding our shipping costs, delivery options, or if you require a specific shipping quote, please contact us. Our team is ready and eager to assist you in ensuring your shopping experience is nothing short of excellent.

Thank you for choosing us for your bulk log needs. We're committed to ensuring your purchase reaches you with utmost convenience and efficiency. Happy shopping!