Due to high demand, we will no long be able to deliver logs
before Christmas.
We endeavour to get all deliveries out within 3 to 4 days. However, to provide the best quality logs we process and dry just before delivery. Therefore during busy periods this time frame can be up to 10 days.
Please give us a call or drop us mail to get a more accurate time frame
We are thrilled to offer a range of convenient and cost-effective shipping options for our valued customers. Whether you're local or based elsewhere in the UK, we've made sure to provide a solution that meets your needs. Find all the necessary details regarding our shipping policies and areas covered below.
We are dedicated to serving our local community, which is why we provide Free Local Delivery on orders of 200kg or more of Kiln Dried Logs or Lumpwood Charcoal. This offer is applicable to the following postcodes:
Additionally, we're delighted to cover an extensive range of towns and cities within the local vicinity at no extra cost. The full list includes: Aberaeron, Ammanford, Boncath, Burry Port, Cardigan, Carmarthen, Clarbeston Road, Clynderwen, Crymych, Ferryside, Fishguard, Glogue, Goodwick, Haverfordwest, Kidwelly, Kilgetty, Lampeter, Llanarth, Llandeilo, Llandovery, Llandysul, Llanelli, Llanfyrnach, Llangadog, Llanwrda, Llanybydder, Milford Haven, Narberth, Neath, New Quay, Newcastle Emlyn, Newport, Pembroke, Pembroke Dock, Pencader, Port Talbot, Saundersfoot, Swansea, Tenby, Whitland and many more
For customers based in Swansea and immediate surrounding areas, rejoice! Your delivery comes at no additional charge. In other selected SA postcodes, shipping fees can vary, potentially reaching up to £9.99. Please don't hesitate to contact us for a precise quote.
Areas supporting free shipping extend to, but are not limited to: South Wales Area including Swansea, Neath, Port Talbot, Llanelli, and more.
For our customers who are a bit further afield, we haven't forgotten about you! We offer shipping throughout the United Kingdom for all products, including our bulk bags of kiln dried logs. Rates are determined based on the total weight of your order, outlined as follows:
Please expect an estimated delivery time of 2 to 4 business days once your order is placed. To ensure the highest of quality, all logs are processed and dried within days of delivery, therefore we may take up to 10 days to deliver. Please give us a call or mail for a more accurate time
For those in the vicinity or who'd prefer to collect their orders personally, we offer a Free Pick Up service. You can retrieve your bulk bag orders from our warehouse without any additional charge. Simply select the pick-up option during checkout or get in touch with us to arrange a suitable pick-up time.
Free local delivery is currently offered to specific SA postcodes and selected towns and cities within proximity to our warehouse. These areas have been identified based on their distance and accessibility from our main distribution center to ensure efficient and timely delivery.
If your postcode is not specifically listed under our free local delivery service but you believe you're in the vicinity, please contact us. We'll review your location and may be able to arrange a special delivery based on your proximity to our service areas.
Our standard shipping rates apply for all days; however, deliveries during weekends or public holidays may require additional scheduling. Please reach out to us for more information on holiday or weekend deliveries and any potential additional costs.
We endeavour to deliver within 2 to 4 business days, however during busy periods this can be up to 10 days. If you require expedited shipping, please contact us before placing your order. We will do our best to accommodate your request and inform you of any additional costs involved.
The weight of your order is calculated based on the total weight of the products purchased. For bulk items like kiln dried logs or lumpwood charcoal, the weight is usually predetermined and should be listed along with the product details.
If you are not available to receive your delivery, we request that you notify us in advance to arrange a secure location where your order can be placed. If no prior arrangement has been made, our delivery team will leave a notice for rescheduling, and additional re-delivery fees may apply.
A: At the moment, we only ship within the United Kingdom. We do not currently provide international shipping. However, we are always exploring new possibilities, so please check back in the future or contact us for updates on any changes to our shipping policy.
Q: Are there any items that cannot be shipped nationally? All our products, including bulk bags of kiln dried logs, are available for national shipping. However, shipping rates will vary based on the weight and destination. Please review our shipping information or contact us for specific inquiries.
If you need to change your delivery address, please contact us as soon as possible. While we cannot guarantee address changes once an order is processed, we will make every effort to accommodate your request. Note that changes to your delivery address after the order has been processed may result in additional fees.
We are committed to responsible practices and environmental sustainability. Our local delivery options help reduce our carbon footprint, and we constantly seek eco-friendly packaging and shipping methods. If you have further questions about our environmental practices, feel free to reach out.
Yes, once your order is processed and dispatched, you will receive a confirmation email with a tracking number and link. You can use this information to track the real-time status of your delivery. If you have any trouble tracking your order, please contact us for assistance.
No, there are no hidden fees or additional handling charges. The shipping cost calculated at the time of checkout is comprehensive. Any variation in the fees, such as expedited shipping or special requests, will be communicated and confirmed with you prior to dispatching.
Absolutely, we strive for 100% customer satisfaction. If you're not pleased with your order, please review our Return Policy for instructions and conditions on returns and refunds. It's important to note that return shipping costs may be the customer’s responsibility, depending on the reason for the return.
A: We take utmost care to ensure your order is properly packaged and secured to maintain its quality while in transit. Our products are shipped in robust and secure packaging to prevent any damage or deterioration from the elements.
Shipping to remote areas may attract additional charges due to the extra distance and effort required for delivery. Please enter your postcode during checkout to get a precise shipping estimate, or contact us for more information.
We attempt to accommodate such requests. If you've placed multiple orders and wish to consolidate them into a single shipment, please contact us immediately. We can arrange this if your orders are still being processed, potentially leading to savings on shipping costs.
Currently, we don't offer a gift-wrapping service. However, you can include a personalized message with your order during the checkout process. Please ensure you include these details in the specified field or inform us via contact immediately after placing your order.
A: If your order arrives damaged, please contact us immediately. We kindly request that you take photos of the condition of the goods upon arrival and provide a detailed description. This information is crucial for us to assess the situation and take appropriate steps, such as a replacement or refund.
We value our customers and often have special promotions. For large or recurring orders, please contact us directly to discuss potential discounts or bespoke shipping arrangements.
When your order is ready for collection, we'll notify you via email or phone. Please ensure your contact information is correct at the time of placing your order. We'll hold your order at our pickup location for a specified period, during which you must arrange to collect your purchase.
We understand that shipping can sometimes be a complex affair. That's why we're here to help. If you have any inquiries regarding our shipping costs, delivery options, or if you require a specific shipping quote, please contact us. Our team is ready and eager to assist you in ensuring your shopping experience is nothing short of excellent.
Thank you for choosing us for your bulk log needs. We're committed to ensuring your purchase reaches you with utmost convenience and efficiency. Happy shopping!